FAQs
Frequently Asking Questions
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Service by ELCAT
If you require service please contact our Service Department directly. -
PC system does not start
- Check the switch on the laboratory cart.
- The on-off switch (bottom right) must be illuminated green
- The main switch (rear of the laboratory cart) must be illuminated green
- Switch the PC on and check the status lights of the PC.
- Check
- Is it only impossible to turn on the PC or
- are the printer and compressor malfunctioning?
- Check the switch on the laboratory cart.
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The "Sensor Error" message appears in the display
- Is the examination program correctly configured (only regarding A-PPG applications)
- Has the correct sensor been selected (reflection/transmission).
- Is the sensor correctly applied?
- The optical test lens must be applied to the skin.
- The sensor head must be completely fixated by the adhesive ring; do not let any light get in.
- In the VVP applications, you need the Strain-Gauge sensor-test adapter for the test (green PCB; can be requested from ELCAT). Connect the test adapter instead of the Strain-Gauge sensor. If the VVP examination cannot be performed without an error message, the Strain-Gauge sensor is defective.
- Is the examination program correctly configured (only regarding A-PPG applications)
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Printing problems
- Check to see if the printer is switched on and check the printer status lights - they may indicate malfunctions.
- Check the print manager (Windows operating system).
- Perhaps the printer has paused or
- the printer spooler is not working correctly.
Delete all print jobs and restart the PC.
